EFFECTIVE: JULY 22, 2026COMPLIANT WITH FINANCIAL REGULATIONS

Privacy Policy

Your privacy is fundamental to our values. This policy explains how we collect, use, and protect your personal information.

Information We Collect

Personal Information

We collect information you provide directly to us when using our services:

Name and contact details (email, phone number)
Account credentials (password, authentication tokens)
Financial information necessary for transactions
Communication preferences

Automatically Collected Information

We may automatically collect information when you interact with our services:

Device information (IP address, browser type, operating system)
Usage data (pages visited, time spent, features used)
Transaction details and billing information
Security and fraud prevention data

How We Use Your Information

We use your information to provide, maintain, and improve our services:

To authenticate your identity and secure your account
To process financial transactions and manage your account
To communicate with you about your account and services
To detect and prevent fraudulent or unauthorized activity
To comply with legal and regulatory requirements
To personalize your experience and improve our offerings

Data Protection & Security

We implement industry-standard security measures to protect your information:

End-to-end encryption for sensitive data transmission
Secure storage with advanced encryption protocols
Regular security audits and vulnerability assessments
Strict access controls and authentication procedures
Employee training on data protection best practices

Data Sharing & Disclosure

We do not sell your personal information. We may share data only in these circumstances:

With Service Providers: Trusted partners who assist in delivering our services
Legal Compliance: When required by law or to protect our rights
Business Transactions: In connection with mergers or acquisitions
With Your Consent: When you explicitly authorize sharing

Your Rights & Choices

You have control over your personal information:

Access and review your personal information
Request corrections to inaccurate data
Delete your account and associated data by contacting us at divyd.africa@gmail.com
Opt out of marketing communications
Export your data in portable formats

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Retention periods vary based on:

The nature of the information and its sensitivity
Contractual and legal requirements
Business and operational needs

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

Standard contractual clauses approved by regulators
Compliance with applicable data protection laws
Robust technical and organizational measures

Policy Updates

We may update this policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through our platform or by email.

If you have questions about this privacy policy or concerns about your privacy, please contact our Data Protection Officer:

Divyd Privacy Team

divyd.africa@gmail.com